Privacy Policy
Canada Mash operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Canada Mash is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on your interaction with the Services:
- Contact details: Name, address, billing/shipping address, phone number, email address
- Financial information: Credit/debit card info, payment method, transaction history
- Account information: Username, password, preferences, settings
- Transaction information: Viewed/purchased items, returns, cancellations
- Communications: Any messages or inquiries you send us
- Device information: Browser, IP address, network data, unique device IDs
- Usage information: How and when you interact with our site or features
Personal Information Sources
We may collect your personal information from:
- Direct interactions (e.g., account creation, purchases, customer service)
- Automated technologies (e.g., cookies, analytics tools)
- Service providers (e.g., payment processors, shipping partners)
- Marketing partners or other third parties
How We Use Your Personal Information
We use personal information for the following purposes:
Provide, Tailor, and Improve the Services
To process orders, manage your account, customize your shopping experience, facilitate returns, and deliver a secure, personalized website experience.
Marketing and Advertising
To send promotional emails or display relevant ads based on your activity.
Security and Fraud Prevention
To secure your transactions, monitor for fraud, and ensure account safety.
Customer Communication
To respond to your inquiries, manage support tickets, and deliver service updates.
Legal Compliance
To comply with legal requests, resolve disputes, or enforce our policies.
How We Disclose Personal Information
We may share your data with:
- Shopify and third-party vendors for services like payments, IT, analytics, and fulfillment
- Marketing partners for promotional and advertising efforts
- Third parties at your request (e.g., shipping carriers, social login tools)
- Our affiliates or as part of corporate transactions (e.g., mergers or legal claims)
Relationship with Shopify
Our Services are hosted on Shopify. Shopify may collect and process your data as part of providing its platform. Shopify may also use your information for personalized ads and cross-merchant services. To learn more or exercise your rights regarding Shopify’s use of personal data, visit:
Third-Party Websites and Links
Our site may link to third-party websites. These are governed by their own privacy policies. We are not responsible for the privacy or security of third-party platforms or their content.
Children's Data
Our Services are not directed at children. We do not knowingly collect data from individuals under the age of majority. If we discover we’ve collected such data, we will delete it.
Security and Retention
While we employ reasonable safeguards, no system is 100% secure. We retain your personal data only as long as necessary to provide services, comply with laws, or enforce policies.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal data
- Delete your data
- Correct inaccurate data
- Port your data
- Opt-out of marketing communications
To exercise any of these rights, or if you have questions about your data, please contact us.
International Transfers
Your information may be processed outside your country. If transferred from the EU or UK, we rely on Standard Contractual Clauses or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy as needed. The revised version will be posted on this page with an updated “Last updated” date.
Contact Us
For any questions, concerns, or to exercise your data rights, please email:
support@canadamash.ca